Return Policy

Return & Refund Policy

Thank you for choosing our store!

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below for information about return eligibility, return procedures, refunds, and other important details.

Return Eligibility

We accept eligible return requests under the following conditions:

  • Return requests must be submitted within 30 days after the order has been delivered.
  • Items must be unused, unworn, undamaged, and returned with original packaging, accessories, and tags.
  • Items that have been used, damaged, modified, or are missing original packaging may not be eligible for return.
  • Order information or proof of purchase is required for all return requests.

Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including but not limited to:

  • Used or opened personal care products.
  • Opened or used beauty and healthcare-related products.
  • Customized or personalized products.
  • Items marked as final sale.
  • Gift cards and digital products.

Return Process

To request a return, please follow these steps:

  • Contact our customer support team within 30 days after receiving your order.
  • Provide your order number, product details, and reason for the return.
  • Our team will review your request and provide further return instructions.
  • Please do not send items back before receiving return confirmation from us.

Return Shipping

  • Customers are responsible for return shipping costs for personal reasons, such as changing their mind or ordering the wrong item.
  • Return shipping costs will be covered by us if the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service when returning items.
  • We are not responsible for lost return packages without valid tracking information.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be issued to the original payment method.
  • Refunds are generally completed within 5–10 business days after approval, depending on your payment provider.
  • Original shipping fees are generally non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

After reviewing your request, we will provide an appropriate solution, including:

  • Replacement.
  • Reshipment.
  • Refund.
  • Other customer support assistance.

Order Cancellation

  • Orders may be cancelled within 24 hours after purchase.
  • Cancellation requests may not be accepted once an order has entered processing or shipping.
  • If cancellation is approved, refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or product variation, please return the original item according to our return process and place a new order separately.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please check your bank account or payment provider account.
  • Contact your payment provider to confirm the refund status.
  • If you still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with your order, please contact our customer support team.

We are always happy to assist you and ensure you have a positive shopping experience.